Help and FAQs

Answers to the questions we’re asked most. Can’t find yours? Write to support@ragya.com.

Premium

What do I get with Premium?

  • Over 1,000 hours of music chosen by artistes, all of it in full

  • Every playlist, to play through: by raga, artiste, instrument and gharana

  • Better audio quality

  • Uninterrupted playback

  • Your favourites, to play

  • Ragya’s wellness playlists, to make your own

  • The sleep timer

  • Prahar your way: instrumental, vocal or both

What plans are there?

Monthly, which renews itself each month until you cancel it, and Yearly, paid once for the year and never renewed by itself. Each plays on one device at a time, or, as the 4-device plan, on four at once. See the prices for your country on Pricing.

I’ve paid, but my account still says Free

Premium goes with the account you paid from. If you sign in a different way from the one you signed up with (Google, Apple, Facebook, or email and password), you may be in another account. Log out from your account (the icon at the top right) and sign in the way you first did.

In the iPhone app, close the app fully and open it again.

Still Free? Write to support@ragya.com from the email you paid with, and we’ll sort it out.

How do I cancel my monthly plan?

Open your account (the icon at the top right) and choose Cancel Subscription, then confirm. Premium carries on until the end of the month you’ve paid for, and you won’t be charged again.

Can I change from Monthly to Yearly?

Yes. Choose Switch to yearly on Go Premium or in your account (the icon at the top right). You pay for the year now, and it starts when the month you’ve paid for ends; your monthly payments stop.

How do I renew a year?

A year doesn’t renew by itself. We email you a week before it ends and on its last day. In its last month, Renew for another year appears in your account; the new year starts when the current one ends, so no days are lost.

Can I listen on more than one device?

You stay signed in on all your devices, and Premium plays on one at a time: starting on another pauses the one playing, and Play here brings the music back. The 4-device plan plays on four at once, all of them yours (a phone, a computer, a tablet, a TV), or shared: give someone in your family a place, and they listen on their own Ragya account, with their own history and favourites. Each place you give is a device fewer for you. See your devices, and sign out of any, on Your devices; the plans are on Pricing.

Devices are counted because each subscriber’s listening is what Ragya shares out among the artistes.

Payments

My card won’t allow the monthly plan

RBI rules on automatic payments mean many Indian cards and bank accounts can’t be charged every month. The Yearly plan is paid once, so it works with any card, UPI or net banking. If you’d rather pay monthly, write to support@ragya.com and we’ll look for a way.

Can I get a refund?

See Refunds and Cancellations, or write to support@ragya.com about your payment.

Gifts

Can I give Ragya as a gift?

Yes: a year of Premium, from Gift a year or from Gift a year to someone in your account. Each person gets a code by email. Gifts for five or more people at once are 20% off.

How do I use a gift code?

Open Redeem a gift, sign in or make an account, and enter the code. Your year starts then.

Listening

What is Prahar?

Hindustani ragas belong to times of the day, the prahars. Prahar plays ragas for the hour you’re in, one after another, all day.

Can I share a rendition?

Yes. The share button on a rendition, raga, artiste or playlist sends its link; on a computer, you can also copy a player to put on your own website.

Can I make my own playlists?

Not from scratch yet, but with Premium you can make Ragya’s wellness playlists your own. Open one from Wellness on Browse, choose Edit, and add renditions or take some out; Back to Ragya’s picks undoes your changes.

You can also keep renditions in your Favourites, and find what you’ve played in History.

Can Ragya look lighter?

Yes. In your account, choose Appearance: Light, Dark, or the same as your device.

Do you have an app?

Yes, on the Google Play Store for Android phones. On a Mac, download Ragya for Mac (macOS 14.4 or later). You can also listen at ragya.com in any browser.

Artistes

An artiste I love isn’t on Ragya

Invite them. We email them saying it’s from you, and if Ragya adds them, you win a complimentary year of Premium when their music goes live.

I’m an artiste. How do I join Ragya?

Sign in to Ragya Studio with your own account, find your profile or tell us about yourself, and send us your recordings. See For artistes for how artistes are paid.

Will you add Carnatic music?

We’re working on it.

Still need help?

Write to support@ragya.com and we’ll get back to you as soon as we can. To delete your account, see Delete account.